Senior IT Support Officer

Position: Senior IT Support Officer

Company Overview:

Star Services LLC is a leading provider of IT solutions to businesses in various industries. With over 10 years of experience, we have established ourselves as a trusted partner for our clients, providing innovative and reliable IT services that help them achieve their business goals.

Job Overview:

We are seeking a highly skilled and experienced Senior IT Support Officer to join our team. As a Senior IT Support Officer, you will be responsible for providing technical support and assistance to our clients, ensuring the smooth operation of their IT systems and infrastructure.

Key Responsibilities:

- Provide technical support to clients, troubleshooting and resolving hardware, software, and network issues

- Install, configure, and maintain computer systems, servers, and network equipment

- Monitor and maintain the performance of IT systems, identifying and resolving any potential issues

- Manage and maintain IT infrastructure, including servers, routers, switches, and firewalls

- Develop and implement IT policies and procedures to ensure the security and integrity of data and systems

- Train and support end-users on new systems and software

- Collaborate with other IT team members to identify and implement new technologies and solutions

- Keep up-to-date with the latest trends and developments in the IT industry and make recommendations for improvement

- Provide regular reports on IT system performance and make recommendations for optimization

- Manage and maintain relationships with third-party vendors and service providers

Requirements:

- Bachelor's degree in Computer Science, Information Technology, or a related field

- Minimum of 5 years of experience in a similar role, preferably in a corporate environment

- Strong knowledge of computer systems, networks, and IT infrastructure

- Experience with Windows and Linux operating systems

- Experience with virtualization technologies such as VMware or Hyper-V

- Knowledge of network security and firewalls

- Excellent troubleshooting and problem-solving skills

- Strong communication and interpersonal skills

- Ability to work independently and in a team environment

- Proven ability to manage and prioritize multiple tasks and projects

- Relevant certifications (e.g. CompTIA A+, Network+, Security+) are a plus

Benefits:

- Competitive salary package

- Comprehensive health insurance

- Paid time off and holidays

- Professional development opportunities

- Collaborative and dynamic work environment

Join our team and be a part of a fast-growing and innovative company that values its employees and their contributions. Apply now!