Customer Service Agent

Responsibilities 

Customer Service:

• Daily Input of customer transactions (Receipts / Orders/ )
• Provides operational reports upon request.
• Caters to special order requests from customers.
• Prepares relevant documentation for transactions.
• Prepares billing breakdown and raises invoices in CFIT monthly.
• Supports team with backing up on other accounts when needed.
• Communicates with customers on daily operations.
• Escalates and aid in resolving operational issues.
• Maintains an organized and accurate system inventory for customers.
• Produces monthly KPI reports to be shared with customers.
• Follows up with customers for invoice approvals.

Relationships

• Coordinates with Warehouse staff to receive and release shipments.
• Maintains excellent working relationship with customers by proactively responding to all enquiries in a courteous and efficient manner.
• Reports customer feedback to management, incl. any signs of dissatisfaction.
  
• Liaison between customer and warehouse in administration of account.
• Liaison between customer and office regarding invoicing and credit changes.

Clerical

• Provides support with other miscellaneous projects, filing, and research.
• Oversees paperwork associated with orders and maintains corresponding files.
• Maintains a current and accurate procedures manual detailing the desk side processes undertaken to manage accounts.
  

Qualifications: 

Education 

University Degree or equivalent

Experience 

• Minimum 2 years of experience in the distribution department.
• Previous experience in inventory control and/or distribution operation.
• Fully proficient with various software applications (i.e.; MS Word, MS Excel, any WMS).
• Typing 30 wpm.
• 10-key by touch.
• Displays ability to work independently with minimal supervision.
• Proactively communicated and suggests solutions.