IT Analyst | Major Law Firm | HKG

Our client, a major law firm, is currently seeking an IT Analyst to join their IT customer service team in the HK office. 

Key Duties:

• Resolve incidents and escalate when needed.
• Communicate effectively with users.
• Update tickets in accordance with global standards.
• Independently handle laptop, desktop PC, and peripheral equipment configurations and troubleshooting.
• Maintain an asset inventory.
• Support audio-visual events and remote conferences.
• Manage service activities for new starters and leavers.
• Assist other IT teams in testing new software and upgrades.
• Act as a technology resource for industry trends.
• Identify and communicate operational risks to IT and firm management.
• Encourage continuous feedback within the team.

Qualifications :

• Professional certification or experience (e.g., MCDST qualification) preferred.
• A+ Certification preferred.
• 3-5 years experience in service desk and desktop support.
• Knowledge of the ITIL environment and processes.
• Proficient in Win10, Microsoft Office 2016, and legal applications.
• Strong understanding of Active Directory, TCP/IP, DNS, DHCP, and VPN.
• Expertise in desktop PC, laptop, printer, and iPhone hardware support.