Software Customer Solutions Engineer (Engineer, Software Development)

Overview:

We are seeking a Software Customer Solutions Engineer (Engineer, Software Development). As a key member of the DIS Customer Success Solution Delivery team, the Software Development Engineer is responsible for developing, designing, and creating software applications. Their main responsibilities are to design software, test, ensure the functionality of the applications and create software user manuals.

This position is full time and offers a hybrid work schedule requiring you to be in the office Monday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

Responsibilities:

Plan, design, develop and test software systems or applications for software enhancements and new products. Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Participate in departmental development efforts. This task involves participation in all phases of software design and development of integrated systems including requirements gathering, designing, coding, and testing. Applications may be one-of-a-kind customizations or products.

The software development engineer will be responsible for installing software applications will do the following:

• Work with other developers, business analysts and project managers to design, develop and deliver software products and solution implementations
• Contribute to the evolution and enhancement of the Digital Imaging Solution and Customer Success software solutions
• Participate in solution development/delivery, using our products and platforms
• Participate in software review process which includes the analysis of software design, functionality and performance
• Leverage Agile practices to incrementally and iteratively deliver
• Assist in providing technical and troubleshooting support to developers using special Software which includes assisting department support staff in situations that require particular expertise and experience
• Provide expert assistance to the Customer Success support team when necessary

Qualifications:

• Bachelor's degree in an engineering or computer science discipline required, plus 3 - 5 years of related experience
• Basic scripting (VB or JS) and programming (.Net, Java,.COM, XML)
• Basic knowledge of SQL DBs (MSSQL, Oracle, DB2) and SQLs
• Basic knowledge of IIS, Certificates, Web Application, Internet Connectivity, Network Monitoring, VM
• Familiarity with JIRA and Salesforce on creating support tickets
• 1+ year of support experience
• Excellent problem solving skills
• Strong research and analytical skills
• Ability to read and analyze application logs
• Priority management
• Excellent verbal and written communication skills
• Excellent work ethic: Reliable, Responsible, Flexible, Professional, Patient and Hard Working
• Ability to learn
• Planning and delivery of training
• Expertise in Canon Software and related technologies is necessary