Nonvoice Customer Support

COMPANY NAME: STAFFVIRTUAL

ABOUT THE CLIENT: Our client is a US-based online casino company focused on delivering top-notch entertainment and gaming experiences. With a commitment to excellent customer service and innovative digital solutions, they strive to provide players with a seamless and enjoyable online experience. As part of the support team, you'll be working with a dynamic organization dedicated to quality customer engagement and satisfaction in a fast-paced environment.

DUTIES AND RESPONSIBILITIES:

• Handle customer complaints, provide appropriate solutions and alternatives within established time limits, and follow up to ensure resolution.

• Communicate with customers through various channels to address inquiries and issues.

• Develop in-depth knowledge of the company's products to answer customer questions accurately.

• Respond promptly to customer inquiries, maintaining a high standard of customer support.

QUALIFICATIONS:

• Excellent written and verbal communication skills.

• Strong attention to detail.

• Ability to work with a sense of urgency.

• Experience with data verification.

• Quick problem-solving abilities.

PERKS & BENEFITS

• Remote Work Setup

• Competitive Salary Package

• Company Laptop provided

• HMO Coverage on Day 1

• Free HMO Dependent

• Paid Leaves with Unused Leave Conversion

• Monthly Attendance Bonus

• Annual Bonus

• Referral Bonus

• Monthly Prizes and Bonuses

LOCATION: This is open to Cebu based applicants only.