Team Leader

DUTIES AND RESPONSIBILITIES:

• Oversee day-to-day operations of assigned teams.
• Monitor team attendance and ensure compliance with established policies.
• Establish and maintain quality standards and key performance indicators (KPIs), ensuring team adherence to these.
• Provide ongoing coaching and performance feedback.
• Address client and agent escalations promptly.
• Collaborate with cross-functional teams to optimize processes.
• Other tasks, as needed.

QUALIFICATIONS:

• 3-5 years experience as a team leader or supervisor
• In-depth knowledge of performance metrics
• Good computer skills, especially Microsoft and Google tools
• Excellent communication and leadership skills
• Organizational and time-management skills
• Decision-making skills
• Degree in Management or training in team leading is a plus

PERKS:

• Company Laptop provided
• HMO Coverage on Day 1
• Free HMO Dependent
• Paid Leaves with Unused Leave Conversion
• Monthly Attendance Bonus
• Annual Bonus
• Monthly Prizes and Bonuses
• PHP 10k to 30k Referral Bonus

Note: This is an Office based work setup in Mabolo, Cebu City, Philippines