Marketing/Medical Virtual Assistant

SUMMARY: We are looking to hire a fabulous office assistant to join our high-end, multi-disciplinary health and wellness center. The ideal candidate will play a key role in managing the flow of the office,maintaining customer relationships, and the growth of our marketing programs. You will be responsible for professionally interacting and comfortably communicating with OWC healthcare providers, patients, vendors, and visitors, and knowledgeably handling confidential and critical details. In this role, it will be crucial for you to anticipate the needs of the practitioners and patients and work flexibly to accommodate schedules. The ideal candidate will have experience supporting a small team. They should be well organized and be comfortable scheduling meetings and responding to emails on behalf of the providers. The ideal candidate will be responsible for creating and executing our marketing campaigns, evaluating our marketing performance metrics, and collaborating with internal teams. Lastly, this individual should be able to draft documents and help the providers with any necessary meeting preparations.

DUTIES AND RESPONSIBILITIES:

• Marketing Tasks:
  • Create and execute marketing campaigns in line with our marketing plan.
  • Evaluate marketing performance metrics and make data-driven decisions.
  • Manage social media accounts and create engaging content.
  • Assist with promoting the business through various channels.
  • Plan and coordinate events to generate new clients.
  • Develop marketing materials to support business growth.
  • Collaborate with internal teams to enhance marketing efforts.

• Customer Service Tasks:

  • Ensure patients, customers, vendors, etc., receive excellent service.

  • Provide timely and professional responses to all correspondence, questions, and concerns, whether over the phone, via fax, or online messaging, with exceptional etiquette.

  • Answer phone calls, describe services, and confirm appointment times.

  • Assist doctors with initial patient interactions, making sure they feel their questions and concerns are addressed, and progressing them through the scheduling process.

  • Educate patients by explaining forms and associated fee schedules.

  • Verify that all new patient forms have been properly completed according to office policy

• Administrative Tasks:
  • Manage the office schedule and flow, including new and established patient appointments, meetings, and events.
  • Perform efficient data entry of patient information into the EHR software system, including organizing and scanning or importing all patient documentation into the patient file.
  • Collect payments, audit patient accounts, and prepare monthly statements.
  • General clerical duties such as processing incoming and preparing outgoing mail, checking email, filing, faxing, making copies, and ordering office supplies as needed.
  • Follow HIPAA rules and regulations regarding patient confidentiality.



PERKS:

• Salary Range: Php 42,000 to 45,000
• Monthly Attendance Bonus: Php 3,000
• Remote Work Setup
• Company Laptop provided
• HMO Coverage on Day 1
• Free HMO Dependent
• Paid Leaves with Unused Leave Conversion
• Annual Bonus
• Monthly Prizes and Bonuses
• PHP 10k to 30k Referral Bonus