Customer Success Manager (3-Month Project-Based) - Fleet Telematics & Security Solutions

About the Job:

Are you passionate about fleet telematics, GPS asset tracking, and building strong client relationships? Do you excel at translating technical solutions into real-world value for businesses? If so, we are seeking a Customer Success Manager (CSM) to join our company, a leader in GPS tracking, fleet management, and telematics solutions.

As a CSM, you will work closely with fleet operators, logistics companies, and enterprise clients to ensure they maximize the value of our cutting-edge telematics and security solutions. This is an exciting opportunity to be part of a fast-growing team that helps businesses enhance safety, optimize operations, and drive efficiency through technology.

Duties & Responsibilities:

Own and nurture client relationships across commercial fleets, logistics firms, and transportation companies, ensuring long-term retention and customer success.

Lead onboarding and implementation of fleet telematics and GPS tracking systems, ensuring seamless adoption and usage.

Act as a trusted advisor by understanding clients' fleet management challenges and offering tailored solutions.

Bridge the gap between technical and business stakeholders, ensuring customers fully understand the benefits and capabilities of our telematics technology.

Proactively monitor account health, ensuring optimal system usage, training gaps, and opportunities for product enhancements.

Drive expansion and upselling, identifying new opportunities for customers to enhance their security and operational efficiency.

Collaborate cross-functionally with Solution Engineering, Sales, and Product teams to optimize customer experience and influence product roadmaps.

Conduct business reviews and strategic conversations with enterprise clients to ensure they achieve measurable ROI from our solutions.

Qualifications:

With at least 3-5 years of proven experience as a CSM, Account Manager, or related customer-facing role, ideally in fleet telematics, GPS tracking, IoT security, or SaaS-based solutions

Technical acumen ability to engage in discussions about telematics, fleet tracking, security technology, or logistics management software.

Strong relationship-building skills with a track record of customer retention and account growth.

Excellent communication and problem-solving abilities, able to navigate complex enterprise environments and articulate solutions effectively.

Experience managing large enterprise accounts, particularly in logistics, transportation, or security industries.

Familiarity with CRM tools (Salesforce, HubSpot, or similar) and data analytics platforms used for fleet management.

Ability to work in a hybrid/remote environment, with occasional travel to client sites and company events.

Contract length: 3 months (with possibility to be extended into a yearly contract)

Perks:

• Remote Work Setup

• Candidates are encouraged to use their own equipment

• Principal and 2 free dependent upon hire

• Paid Time Offs

• Government Statutory Benefits

• Unused Leave Conversion

• 13th month pay