Customer Solutions Representative

DUTIES & RESPONSIBILITIES

• Answer incoming Customer calls for Service requests and Supply orders

• Accurately enter information into the appropriate Service call or Supply order

• Enter Service requests and supply orders received via email or voicemail

• Complete various administrative tasks

• Close out Service calls for Technicians

• Assist Technicians with looking up additional information

• Back up the front desk

QUALIFICATIONS

• Can navigate a technology-based ERP system

• Comfortable with Cloud-based phone system

• Proficient with Microsoft Office applications

• Positive, helpful and enthusiastic

• Detail oriented and organized

• Comfortable working in a team setting

• Possess exceptional Customer Service Skills

• Excellent communication skills

• Able to turn a negative into a positive one

• Open to work on a night shift

Perks:

• Remote Work Setup

• Company Laptop provided

• HMO Coverage on Day 1 + Free HMO Dependent After 6 Months

• Paid Time Off (Vacation Leave, Sick Leave, Birthday Leave, Maternity Leave, Paternity Leave, Solo Parent Leave, and more)

• Unused Leave Conversion

• Attendance Bonus

• Annual Bonus

• Monthly Prizes and Bonuses

• PHP 10k to 30k Referral Bonus