Customer Support Specialist - Freight (Project based)

JOB TITLE: Phone Support Agents - Freight

Summary: Uber technology has revolutionized the way people move. Now, were doing the same for the Freight industry.

With clear, upfront pricing and unrivaled visibility, customers will always have the information needed to make the right business decisions.

Were taking logistics in a new direction. With leading technology, greater transparency, and more opportunities, both shippers and carriers win.

Our streamlined workflow and 24/7 support keeps businesses rolling, quickly, and efficiently. This is why we are hiring more people to be part of our Uber Freight team.

DUTIES & RESPONSIBILITIES:

• You are at the forefront of solidifying Uber Freight as a brand known not only for its amazing product but also for its outstanding customer service.
• You will deliver exceptional customer service through support platforms such as inbound phones and chat.
• You are a charming, natural problem-solver who customers will love. You understand their needs and work diligently to reach the necessary resolution.
• You are the reason customers will rave about our brand and advocate for more people to use Uber Freight.
• You are ambitious, not only for the company and its vision but also for your own career growth.
• As you grow within the organization, you proactively share ideas on how we can improve processes and drive these changes as Uber embraces new ideas and constant evolution.

QUALIFICATIONS:

• Comfortable using written or spoken English to handle user concerns via email, instant messaging, or over a call.
• Embraces all things tech-related, with a strong obsession for Uber Freight's product.
• Minimum of 2 years of work experience in a high-intensity, fast-paced environment.
• Excellent in both written and spoken English.
• Exceptional comprehension and writing skills.
• High proficiency in using computers (typing, quickly navigating between various tools and software).
• Passionate and obsessed about growing Uber Freight through world-class support, revolutionizing the concept of support at Uber Freight.
• Excited about tackling the most challenging problems and questions from customers.
• Cool and calm under pressure, handling new and different challenges amidst a wide range of customer cultures.
• Able to anticipate challenges and find resolutions using available resources.
• Able to move quickly with care, embracing change and absorbing new information during pressure without losing composure during exchanges with users.
• Incredibly empathetic and understanding, easily adaptable to the emotion and tone of users, and capable of resolving their issues quickly while adjusting your approach as needed.
• Word and tech savvy, confident and knowledgeable about the product, making communication with customers seamless.
• Excellent problem-solving skills, able to connect effectively what users are asking for with answers to their true issues.
• Passionate about creating support experiences that exceed users' expectations.
• Willingness to work in a team, contributing to a collaborative work environment where people learn from one another and continuously improve processes.
• An Uber Freight evangelist, caring deeply about the product and getting restaurant partners excited to use Uber Freight more and more.
• Willingness to work on different shifts, totaling 40 hours per week, including weekends and evening shifts.
• Willingness to be cross-trained and provide support across the two lines of business: Carrier Inbound Payments and PUDO.
• Flexible, agile, and able to adapt quickly to changes, as Freight's volumes fluctuate depending on market conditions and seasonality.

Preferred Qualifications:

• Work experience in customer-centric industries (e.g., hotels, airlines, banking).
• Extensive experience dealing with different markets (countries) and a strong understanding of cultural differences.

Setup:

• 5 - month project based
• Onsite: Taguig