Customer Care Associate

About the client: 

A respected Managed Print Solutions provider in the US. Currently manages clients in all 50 states including Canada and Puerto Rico.

Duties & Responsibilities:

• Receive service requests for customers via phone and email using multiple software platforms.
• Monitor aging service calls and provide timely updates to customers and vendors.

• Accurately invoice service calls with all required data.

• Work with third-party vendors and technicians to provide world-class service to our customer base.

• Handle 25+ incoming and 20+ outgoing calls per day.

• Handle 40+ service tickets per day.

• Invoice 10+ aged calls a day.

• Complete all assigned account/region service call updates daily.

Qualifications:

• Positive, professional attitude and a team player.

• Strong oral and written communication skills.

• Excellent customer service skills.

• Intermediate computer knowledge, especially in Microsoft Office programs and desktop technology.

PERKS:

• Paid Training
• Remote Work Setup
• Company Laptop provided
• HMO Coverage on Day 1 (After Training)
  
• 1 FREE HMO Dependent after 6 months*
• Additional Paid Time Off (Vacation Leave, Sick Leave, Birthday Leave, Maternity Leave, Paternity Leave, Solo Parent Leave, and more)
• Unused Leave Conversion
• Attendance bonus
• Annual bonus
• Monthly prizes and bonuses
• Up to 30K referral bonus

Setup: Remote

Shift: M-F, 11PM - 8AM MNL time