Data Collection Representative

JOB TITLE: Data Collection Representative

Summary: Data Collection Representatives make non-sales calls to existing clients with the goal of collecting data about the company and providing excellent customer service

DUTIES & RESPONSIBILITIES

• Ensure FM Audit is accurately reporting customer fleet data

• Onboard new and existing customers to FM Audit

• Troubleshoot customer accounts

• Contribute to and reinforce a positive culture of getting things done

• Collaborate with other department leaders to ensure the best FlexTG customer experience

• Ability to work on tech team projects for additional experience

QUALIFICATIONS

• Basic understanding or experience in server networking, even at an introductory level
  

• Intense passion for detailed work and interacting with people

• Ability to communicate technical concepts and procedures to non-technical people

• Excellent written and verbal communication skills

• Strong analytical and problem-solving skills

• Basic to intermediate excel spreadsheet experience.

• High School Diploma/GED.

• 1-2 years IT Help Desk experience preferred.

• 1-year customer service call center experience.

• Ability to work autonomously. 

  Previous experience working with internal ticketing system preferred (i.e., Zendesk)

PERKS:

• Remote Work Setup
• Company Laptop provided
• HMO Coverage on Day 1
• 1 FREE HMO Dependent after 6 months*
• Additional Paid Time Off (Vacation Leave, Sick Leave, Birthday Leave,
• Maternity Leave, Paternity Leave, Solo Parent Leave, and more)
• Unused Leave Conversion
• Attendance bonus
• Annual bonus
• Monthly prizes and bonuses!
• Up to 30K referral bonus!