Team Leader

Note: This is an office based role in Manila.

Job Title: Team Leader

Duties & Responsibilities:

• Oversee day-to-day operations of assigned teams.
• Monitor team attendance and ensure compliance with established policies.
• Establish and maintain quality standards and key performance indicators (KPIs), ensuring team adherence to these.
• Provide ongoing coaching and performance feedback.
• Address escalations promptly.
• Collaborate with cross-functional teams to optimize processes.
• Other tasks, as needed.

Qualifications:

• 1-2 years experience as a team leader or supervisor
• In-depth knowledge of performance metrics
• Good computer skills, especially MS Excel
• Excellent communication and leadership skills
• Organizational and time-management skills
• Decision-making skills
• Degree in Management or training in team leading is a plus

Perks:

• Company Laptop provided
• HMO Coverage on Day 1 + Free HMO Dependent After 6 Months
• Paid Time Off (Vacation Leave, Sick Leave, Birthday Leave, Maternity Leave, Paternity Leave, Solo Parent Leave, and more)
• Unused Leave Conversion
• Attendance Bonus
• Annual Bonus
• Monthly Prizes and Bonuses
• PHP 10k to 30k Referral Bonus