IT Intern / OJT

JOB TITLE: IT Intern

Summary: We are looking for a proactive and detail-oriented IT Intern to join our team at STAFFVIRTUAL. This internship provides an excellent opportunity to gain hands-on experience in IT operations within a fast-paced outsourcing environment. As an IT Intern, you will primarily focus on ticket handling, inventory management, and assisting with administrative tasks such as onboarding new hires to discuss IT-related matters. This full-time internship will offer valuable insight into IT systems and processes, preparing you for a future career in the IT industry.

Duties & Responsibilities:

Ticket Handling:

• Assist in managing and responding to IT support tickets for internal teams and clients.
• Troubleshoot and resolve software, hardware, and network issues.
• Escalate complex technical problems to senior IT staff as needed.

Inventory Management:

• Maintain records of IT equipment, including tracking inventory and conducting audits.
• Assist in the setup, configuration, and distribution of hardware such as laptops, desktops, and peripherals.

Administrative Support:

• Assist with the onboarding of new hires, ensuring they are equipped with the necessary IT tools and systems.
• Provide guidance on using company software, email systems, and other IT-related resources.
• Conduct IT-related training for employees as needed.

IT Systems & Maintenance:

• Support routine maintenance tasks, including software updates and system backups.
• Assist in researching and recommending new tools or technologies that could improve operations.

Collaboration & Documentation:

• Collaborate with other IT team members to resolve issues and improve IT processes.
• Document technical processes and IT-related information for internal use.

Qualifications:

• Currently enrolled in a college or university program, preferably with a focus on IT or related fields.
• Basic understanding of IT systems, networks, and hardware.
• Strong problem-solving skills and attention to detail.
• Good communication and interpersonal skills.
• Ability to work both independently and in a team environment.
• Proficient in Microsoft Office and Google Suite.

Benefits & Perks:

• Daily intern allowance to support your day-to-day expenses.
• Company-provided laptop for the duration of the internship.
• Hands-on experience in IT ticketing, inventory management, and onboarding processes.
• Mentorship and guidance from experienced IT professionals.
• Exposure to working with global clients and diverse teams.
• Potential for future employment opportunities with STAFFVIRTUAL.