Product Engineering & Configuration Analyst

Job Overview:
As a Documentation Specialist, you will play a pivotal role in ensuring the accuracy and compliance of software development processes. You will collaborate with cross-functional teams to develop, document, and maintain key aspects of the software lifecycle, driving quality and consistency in process documentation and employee onboarding. Your efforts will support product delivery and adherence to ISO 9001 certification standards, ensuring compliance with critical audit requirements.

Responsibilities:

• Collaborate with team members to define, develop, and document the software development lifecycle and processes.

• Draft, maintain, and facilitate training on software development system processes and work instructions.

• Process software change requests and problem reports to ensure adherence to the product delivery process, complying with ISO 9001 certification standards.

• Review and verify work process steps performed by Software Engineers for accuracy and completion.

• Provide administrative and subject matter expert support for various embedded software development tools.

• Develop and sustain knowledge-sharing tools, including maintaining various SharePoint sites.

• Execute onboarding/offboarding duties and manage new employee orientation training programs.

• Facilitate and contribute to meetings focused on software process improvements and identified defects/bugs.

• Promote the Charthouse Learning FISH! Philosophy to enhance employee engagement and foster a positive team culture.

Required Skills, Knowledge, & Relevant Work Experience:

• Acute attention to detail and focus on process.

• Strong written and verbal communication skills.

• High level of flexibility, with the ability to handle rapidly changing priorities.

• Experience in Microsoft Office applications and the ability to learn new tools quickly.

• Expertise in planning, organizing, prioritizing, and overseeing activities to efficiently meet business objectives.

• Proficiency in maintaining the security, integrity, and compliance of engineering intellectual property.

• Comprehensive knowledge and skills to work independently while guiding and training others on processes and software.

Desired Skills, Knowledge, & Relevant Work Experience:

• Experience with Microsoft SharePoint.

• Familiarity with embedded software development processes.

Education:

Bachelors degree in business, communications, or a related field is required.