Weekend Customer Service Representative

Job Summary

The License & Sales Management Specialist will provide exceptional customer and dealer support by serving as the primary point of contact for inquiries and enrollment activities. This role involves managing customer interactions through phone calls, emails, and ticketing systems while ensuring accurate data collection and adherence to policies. The position is scheduled for weekends (Saturday and Sunday, 8:00 AM 5:00 PM CST).

Responsibilities

• Act as the first point of contact for customer and dealer queries, handling inbound and outbound calls and emails.
• Provide accurate product and service information while guiding customers and dealers through enrollment activities.
• Navigate complex scripts and processes to clarify customer needs and offer effective solutions.
• Manage conversations related to contracts, legal entities, and tax rules.
• Document interactions thoroughly in internal systems, ensuring quality data collection and follow-up actions.
• Validate and improve processes for broader team application.
• Handle dealer and customer requests through a ticketing system.

Required Qualifications:

• Strong interpersonal and communication skills to handle complex conversations effectively.
• Demonstrated problem-solving abilities and sound independent judgment.
• Proficiency in Microsoft Office Suite, including Excel and OneNote.
• Ability to navigate complex tools and interfaces.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Bachelors degree or equivalent experience.

Preferred Qualifications:

• Experience working directly with customers and dealers.
• Knowledge of software licensing and revenue recognition principles.
• Cross-functional experience in areas such as product management, sales, marketing, legal, data, and accounting.
• Familiarity with go-to-market strategies for advanced software and precision technologies.