Customer Support Representative - Portuguese (Bilingual)

Customer Support Representative Portuguese (Bilingual)

Location: Johnston, IA (Onsite Monday-Thursday, Remote Fridays)
Schedule: 8-hour shift within a 7AM6PM CST window, Monday through Friday

Summary:

We are seeking a bilingual Customer Support Representative fluent in both Portuguese and English to join a fast-paced Technical Support Center team. In this role, you will provide exceptional customer service and technical support for agriculture-related software and hardware products. You will serve as a trusted frontline resource for dealers and customers, ensuring high-quality solutions, clear communication, and an excellent user experience across multiple support channels.

This is a contingent role with long-term opportunities to gain valuable experience in agriculture technology and customer service. Ideal for someone passionate about helping others, solving problems, and contributing to a collaborative, high-performance team.

Key Responsibilities:

• Deliver responsive and knowledgeable technical support via phone, email, and chat.
• Assist customers and dealers with software, hardware, and connectivity-related questions for a wide range of agriculture support platforms and devices.
• Document all customer interactions in the case management system with accuracy and attention to detail.
• Contribute to the creation and maintenance of internal and external support resources, including online FAQs and troubleshooting guides.
• Participate in ongoing training to stay up to date on new products and technologies.
• Support occasional off-shift hours, holidays, and overtime based on business needs.

Qualifications:

Required:

• Bilingual fluency in Portuguese and English (verbal and written)
• Previous experience in a customer support or service role
• Strong communication and interpersonal skills
• Ability to troubleshoot software, connectivity, and user issues effectively
• Proficiency with Microsoft Office and other standard computer applications
• Willingness to work a rotating schedule and participate in initial onsite training

Preferred:

• Experience or familiarity with agriculture operations or precision farming
• Technical aptitude with mobile apps, GPS systems, or ag tech platforms
• Knowledge of dealer/distributor support channels
• Bachelors degree in Agriculture, Business, IT, Engineering, or a related field

Additional Information:

• Paid training provided (approximately 6 weeks) on first shift (8AM4:30PM CST).
• Full productivity typically reached within 34 months.
• Retention bonuses and performance-based pay increases available at 6, 12, and 24 months.
• Opportunities for local field visits to enhance product knowledge and training.
• Contingent employees are eligible to apply for full-time opportunities internally.

How to Apply:

If you are passionate about customer support, fluent in Portuguese and English, and ready to be part of a dynamic team, we want to hear from you! Apply now to join a forward-thinking support center focused on innovation, service, and long-term success.