Training Administrator / Coordinator

We are looking for a Training Support Coordinator who can efficiently manage tactical tasks to support our training initiatives. This position requires hands-on coordination and administrative expertise to ensure the smooth delivery of training activities.

Role Overview
The Training Support Coordinator will handle a variety of tasks supporting web-based learning systems, IT and software coordination, and the logistical needs of our training programs. This role involves a combination of technical support, critical administrative duties, and facility coordination to ensure seamless training operations. The coordinator will manage sensitive company and partner information, as well as oversee Learning Management System administration at the partner level.

Key Responsibilities

• Support training activities involving web-based systems, IT, software, and hardware.
• Assist training staff by providing resources, documenting processes, administering tools, and handling purchasing needs.
• Develop and deliver training to channel partners, internal staff, and customers.
• Collaborate with training staff, partners, and customers to support training needs and logistical coordination.
• Provide Tier 2 phone support to customers, partners, and field personnel, including making recommendations to Learning Service Providers.
• Utilize designated tools to assist instructors and managers with training communications, materials, and reports.
• Monitor Learning Management System activities, reconcile course revenues and expenses, and handle charge-back processes.
• Analyze class rosters and assist in marketing or filling classes, as well as generate relevant reports for supervisors.
• Assist with facility logistics, including shipping, deliveries, catering, and supplier management.

Additional Duties

• Act as a liaison between customers, suppliers, and departments to address business needs.
• Handle administrative tasks related to invoicing, procurement, purchase orders, and budget management.
• Coordinate with other company units and departments to resolve training-related issues.
• Manage assets for the Training Center, including company vehicles.
• Schedule US, Canada, and CDIP training classes, and manage the shared mailbox.
• Oversee the the Scheduling form on SharePoint.

Qualifications for Success

• Strong communication and interpersonal skills.
• Excellent time management and attention to detail.
• Previous experience in an Office Coordinator or similar role.