Solution Engineer

Position Overview

We are expanding our Solutions Engineering team and are looking for a Solutions Engineer who will learn, support, and eventually lead technical solutioning for customer requirements. This is an early-career, growth-oriented role designed for someone who is eager to build deep product knowledge, strengthen technical problem-solving skills, and collaborate closely with both internal and external teams.

Key Responsibilities

1. Product & Technical Knowledge Development (Initial Focus)

• Build an advanced understanding of the platform, workflows, integrations, and customization capabilities.
• Learn internal tools, processes, data flow, and technical architecture.
• Shadow the Senior Solutions Engineer in ongoing projects to learn delivery standards and solutioning methodologies.

2. Support for Requirements Gathering & Solution Design

• Assist the SSE in capturing customer requirements for:
• Success-initiated customizations
• Support-initiated development needs
• Sales opportunities requiring technical evaluation
• Help translate business requirements into clear technical specifications.

3. Assist in Technical Analysis & Feasibility

• Support the SSE in evaluating custom development requests.
• Participate in drafting solution approaches, data mappings, and functional documentation.
• Conduct research and preliminary investigations into feasibility questions.

4. Project Support & Coordination

• Provide support to the SSE in managing development tasks, clarifications, and communication with Engineering and Product teams.
• Track small tasks and enhancements that fall under solutions engineering.
• Support QA, UAT, and validation efforts for custom work.

5. Continuous Improvement

• Identify opportunities to streamline processes, templates, and documentation.
• Keep up-to-date with product updates and new features.
• Contribute to internal knowledge bases as expertise grows.

Qualifications and Required Skills

Technical Skills

• Bachelors degree in Computer Science, Software Engineering, Information Systems, or a related field.
• Basic understanding of software development concepts (APIs, data structures, workflows).
• Ability to read/understand technical documentation; optional bonus if the candidate can write simple scripts or queries.
• Familiarity with SaaS systems and web technologies.

Analytical & Communication Skills

• Strong problem-solving ability with attention to detail.
• Ability to break down business problems into structured requirements.
• Clear verbal and written communication skills.
• Ability to work collaboratively with cross-functional teams (Product, Engineering, Sales, Success).

Soft Skills

• Willingness to learn, take feedback, and grow into a more senior role.
• Strong ownership mindset and a proactive approach.
• Curiosity about how systems work and how customer workflows can be optimized.

Key Attributes

• Technically Grounded: Understanding of systems and architecture.
• Customer-Centric: Balances client needs with platform scalability.
• Collaborative: Works fluidly across teams.
• Excellent Communicator: Good command over written and spoken English.