Outbound Sales/Appointment Specialist

Key Responsibilities:

• Make outbound calls to potential clients who have expressed interest in legal services or may benefit from our assistance.
• Qualify leads by gathering necessary information about their case or legal needs.
• Clearly communicate the value of our legal services and answer basic inquiries.
• Schedule appointments or consultations with our attorneys.
• Maintain detailed and accurate records of all interactions in the CRM system.
• Follow up with prospects who have shown interest but have not yet scheduled an appointment.
• Collaborate with the marketing team to align on outreach strategies and messaging.
• Meet or exceed weekly and monthly performance targets for calls and appointments set.

Qualifications

• Proven experience in an outbound sales, telemarketing, or appointment-setting role.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build rapport quickly.
• Ability to handle objections and remain professional under pressure.
• Detail-oriented with strong organizational skills.
• Experience using CRM systems or sales software.
• Self-motivated with the ability to work independently and as part of a team.

Preferred Skills

• Familiarity with personal injury law or legal services is a plus.
• C1 English Level Proficiency