Customer Service Representative (Non Voice)

Be the force behind exceptional service! We're hiring Non Voice Customer Service Representatives to bring precision and efficiency to customer interactions.

• Rate: 150 PHP/hour
• HMO: After 6 months
• Work set-up: Office-based
• Weekly workload: 40hrs/week

Key Responsibilities:

• Handle customer inquiries via chats, texts, and emails.
• Tracking orders and doing follow-ups with couriers relating to customers' demands.
• Collaborate with other team members to resolve complex problems.
• Ensure that customer satisfaction is maintained at all times.
• Maintain accurate records of all customer interactions.

Qualifications:

• At least 1 year of experience in a customer support role.
• At least 1 year of experience handling subscription/retail/e-commerce support campaigns.
• Minimum of 6 months of experience using Zendesk, CRMs, or any related tool.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills and attention to detail.
• Good computer skills, including proficiency in Microsoft Office and customer service software.
• Ability to work independently as well as part of a team.
• A positive and proactive attitude towards customer service. Must be able to work flexible hours, including evenings and weekends.