Bilingual Customer Service

Rate: PHP 50,000
Set-up: Remote

Qualifications:

• Strong customer service knowledge with advanced English and Spanish proficiency (both spoken and written
• Excellent computer skills, with experience handling complaints and using MS Excel and Microsoft Office
• Able to thrive in high-pressure situations and display a friendly, patient, and empathetic attitude
• Great team player, organized, dependable, quick to learn, and skilled in multitasking and problem-solving

Job Description:

• Provide detailed information about Suntransfers via phone, live chat, and email (pricing, availability, etc.)
• Handle bookings and payments, ensuring a smooth customer experience
• Support customers and suppliers during transfers, resolving any issues that arise
• Address complaints effectively, aiming to turn negative experiences into positive one