Zendesk CSR

The Customer Service Representative will be responsible for providing support to existing and potential customers via email. As a member of the Customer Service team, you will have to show good communication skills, patience, ability to provide appropriate solutions and handle worldwide customer inquiries and complaints.

Main Responsibilities

• Ensure Client Satisfaction
• Receive and resolve customer questions and issues and track them in Zendesk (internal support system)
• Data collection via email and data entry into our booking system
• Identify complaints and escalate them where required
• Deal with queries from other departments and offer support

Requirements

• Fluent level of English
• Excellent communication skills
• At least 1 year of experience in a Customer Service role
• Experience with Zendesk ticketing system
• Ability to multitask and work in a fast-paced, deadline-oriented environment
• Empathetic & understanding in character
• Command of Microsoft Office (Word, Excel, etc.) and basic computer knowledge
• Passionate about football/rugby a major plus
• Fluency in other languages is a bonus