Service Coordinator

Service Coordinator

We are working on behalf of a respected and well-established elevator maintenance company based in NW London. Known for their commitment to high-quality service and customer satisfaction, they are seeking a reliable and detail-oriented Service Coordinator to join their operations team.

About the Role

As Service Coordinator, you will be an integral part of the daily operationssupporting engineers, liaising with clients, and keeping all service and administrative tasks running smoothly. The role involves job scheduling, client communication, invoicing, material procurement, and general office coordination. This is an ideal opportunity for someone with prior experience in a service-led or maintenance-based environment, looking to grow within a professional and supportive team.

Key Responsibilities

• Schedule and coordinate maintenance and service visits for engineers.
• Act as the first point of contact for client queries and job bookings.
• Raise purchase orders and source materials required for upcoming jobs.
• Manage and update internal systems with job progress and engineer notes.
• Generate and issue client invoices; follow up on outstanding payments.
• Ensure smooth day-to-day administrative operations, including document filing and data entry.
• Liaise with suppliers, clients, and field staff to ensure seamless delivery of services.
• Support management with additional ad hoc administrative or operational tasks.

Candidate Requirements

• Minimum 1 year of experience in a coordination or support role within a field service, maintenance, engineering, or similar industry.
• At least 2 years of general office/administrative experience.
• Highly organised with excellent attention to detail.
• Confident communicator, able to engage with both clients and engineers professionally.
• Comfortable using Microsoft Office; prior experience with CRM systems is beneficial.
• Able to manage multiple tasks and prioritise effectively in a fast-paced environment.
• A proactive and dependable team player with a hands-on attitude.