Property Operations Manager

Property Operations Manager

Our client, a dynamic property management company, is seeking a proactive and detail-oriented Property Operations Manager. This key role involves overseeing tenant services, property maintenance, and ensuring compliance with safety standards. You will be instrumental in maintaining high-quality living environments and fostering positive relationships with landlords, tenants, and team members.

Key Responsibilities:

• Team Management:
  • o Handle in-hours tenant calls and ensure excellent client care.
  • o Accept and process new bookings, tenant check-ins, and check-outs.
  • o Maintain accurate tenant contact information.
• Property Administration:
  • o Manage property vacancies and coordinate waste management for all properties.
  • o Set up and manage utilities and council tax accounts.
  • o Maintain accurate key records and ensure access is available for all properties.
• Compliance and Safety:
  • o Oversee all safety certificates and ensure timely renewals.
  • o Review and update inspection reports, following up on recommendations.
  • o Arrange in-person occupancy checks.
  • o Draft and manage incident reports when necessary.
• Repairs and Maintenance:
  • o Oversee and delegate reported maintenance issues.
  • o Liaise with landlords for repair approvals and manage cleaning arrangements.
  • o Analyse repair reports and costs in collaboration with the Field Officer.
• Team Leadership:
  • o Supervise the Secretary and Field Officer to ensure effective task completion.
  • o Delegate and monitor anti-social behaviour (ASB) reports to the appropriate team members.

Candidate Profile:

• Proven experience in property management or a similar role.
• Excellent organisational and communication skills.
• Ability to lead and supervise a team effectively.
• Knowledge of compliance standards, property inspections, and maintenance processes.
• Proficient in using property management software (preferred).

Compensation & Benefits:

• Salary: £35,000 - £45,000 per annum
• Hours: Monday to Friday, 9:00 AM - 5:30 PM
• Location: N4, London

This role offers an exciting opportunity to grow within a supportive and professional environment. If you're passionate about property management and have a keen eye for detail, wed love to hear from you!