Customer Service Executive

Customer Service Executive

We are seeking a Customer Service Executive on behalf of one of the UKs fastest-growing online furniture retailers. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced e-commerce environment, this could be the perfect opportunity for you!

Key Responsibilities

• Deliver a first-class customer experience, demonstrating expert knowledge of the company's products.
• Manage customer service and operations processes effectively.
• Accurately log and maintain customer service cases using internal systems.
• Handle customer service and operations data with precision and attention to detail.

About You

• Experience: At least 1 year in customer service or customer experience roles, ideally within an e-commerce or retail setting. Familiarity with CRM and ERP systems is essential.
• Skills:

• Strong attention to detail and a commitment to maintaining high-quality data and systems.
• Exceptional written and verbal communication skills.
• A proactive, team-oriented mindset with the ability to collaborate across departments.
• Resilience and positivity to adapt to the fast-paced, dynamic retail sector.

Perks & Benefits

• Competitive salary of up to £30,000 per annum.
• 30 days of annual leave, plus your birthday off!

This is a fantastic opportunity to join an innovative and dynamic company dedicated to providing high-quality British furniture.

Location: Twickenham, London
Salary: £25,000 - £30,000
Job Type: Permanent, Full-Time, Monday-Friday, 9:00 AM - 5:30 PM