Job Openings Implementation Specialist

About the job Implementation Specialist

Speedpoint is revolutionizing the performance and specialty automotive industry with our new, cloud-based ERP shop management system. We empower automotive businesses to optimize their operations, boost efficiency, and drive profitability through powerful tools designed specifically for their unique needs. Were a fast-growing company with a passionate team dedicated to solving the problems our clients face daily. We offer a dynamic, supportive, and rewarding work environment with significant opportunities for career advancement.


Your Role:

The Onboarding Specialist will play a crucial role in ensuring new customers have a seamless and successful transition onto Speedpoint. As the first point of contact for new tenants, you'll guide them through the onboarding process, provide training, and set them up for long-term success with the platform.


Responsibilities:

  • Serve as the dedicated point of contact for new customers during the onboarding process.

  • Conduct virtual/remote training sessions to educate customers on Speedpoint's features and functionality.

  • Assist customers in setting up their accounts, configuring settings, and importing data.

  • Collaborate with the implementation and support teams to resolve any technical or setup issues.

  • Create onboarding documentation and training videos to streamline the onboarding process.

  • Collect and analyze customer feedback to improve the onboarding experience continuously.

  • Maintain a high level of customer satisfaction and build long-term relationships.

    


What You'll Bring:

  • 2+ years of experience in customer onboarding, implementation, or a similar role in a SaaS or technology company.

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers.

  • Strong organizational and time-management skills, with the ability to handle multiple projects simultaneously.

  • Technical proficiency and the ability to quickly learn and explain software platforms.

  • Experience in the automotive or performance aftermarket industry is a plus but not required.


Compensation and Benefits:

  • Highly competitive base salary
  • 100% company-paid healthcare for employees and dependents.
  • Optional dental, life, vision, and term insurance.
  • Stock options.
  • Generous paid time off and holidays.
  • Significant opportunities for career growth and advancement within a rapidly growing company.


Why Join Us?

We are tackling the challenges our clients face head on. Our industry is generally under-served and ignored when it comes to technology. We are obsessed with solving their issues, providing solutions, and ensuring their success as business owners.

This role offers a rare chance to immerse yourself in the world of high-performance vehicles and custom upgrades. If you're passionate about cars and modifications, you'll have the opportunity to collaborate with like-minded clients who share your enthusiasm.

At Speedpoint, you will work with an extremely talented team that will invest in your personal and professional development. If you're a top performer thats hungry for more, join the team and build with us!