Business Analyst (CRM)

Our client, a top name in their field, is seeking a talented and motivated Business Analyst with a strong background in CRM software. You will play a critical role in enhancing and streamlining our business processes through the effective use of CRM solutions.

Responsibilities:

• Analyze and document business requirements for CRM projects
• Collaborate with cross-functional teams to design and implement CRM solutions that meet the needs of our business
• Facilitate workshops and meetings with stakeholders to gather requirements and ensure solutions meet their needs
• Recommend process improvements and increased efficiency through the use of CRM systems
• Build and maintain strong relationships with key stakeholders, including customers, sales, and other relevant departments
• Provide training and support for end-users on CRM processes and systems
• Conduct data analysis and provide insights to support decision-making

Requirements:

• Bachelor's degree in Computer Science, Information Systems, or a related field
• At least 5 years of experience as a Business Analyst, with a focus on CRM software
• Proven experience with CRM software and related systems
• Strong understanding of business processes, including customer service and sales
• Excellent communication skills, with the ability to present complex information in an understandable manner
• Ability to work well in a fast-paced environment, handle multiple priorities, and meet deadlines

SPEARING EXECUTIVE SEARCH PTE LTD (EA license: 22S1195)

Muhammad Mundzir (EA Registration: R22110088)