National Key Account Manager

Key Accountabilities

• Identify global business opportunities and generate profitable sales in both new and existing accounts that meet and exceed new business revenue goals relating to the portfolio of customers assigned.
• Ability to understand unique customer supply chain requirements and drive a particular sector focus.
• Expansion/Growth is mission critical to the role. Senior relationship management and service execution are two key components to insure account expansion/growth is achieved.
• Retention is key to grow portfolio of accounts across all product/service types within the company.
• Drive collaborative efforts between country and product leaders within the company to meet the needs of customers.
• Prospecting for all potential opportunities and delivering compelling solutions, value and pricing
• Develop an Account Plan for the customer that will encompass a strategic roadmap defining multi- year growth, targets by key supply chain
• Execute Account Plans (forecasts, budgets and operating plans).
• Ability to work in a matrix organization along with virtual teams & build strong internal relationships with Sponsor/Global/Regional/Sector team leaders as required for the account.
• Build strategic relationships with key contacts within customer organizations to understand opportunities for creating value.
• Conduct regular business review meetings for all customers and drive meeting content to ensure operations, support and execution teams are present to support these reviews.
• Conduct quarterly business review (QBR) meetings including executive sessions for strategic alignment between the company and the customer.

Education & Qualifications

• A good degree majoring in supply chain/logistics/transportation management/sales and marketing/international business

Experience

• Minimum 7 years industry experience.
• Minimum 5-7 years account management managerial and/or customer relationship management experience required.
• In-depth knowledge of all air, sea, ground and contract logistics products and services.
• Excellent planning, time management, collaboration, decision making, organization, presentation and negotiating skills.
• Strong background in sales and marketing and a proven track record in business development and growth.
• Demonstrated success in managing (KPIs) Key Performance Indicators.
• Demonstrated success in problem solving through use of data and information metrics and improvement to performance process.
• Proficient in project management methodologies with a focus on managing solution driven strategy plans to achieve goals.
• Experienced in financial management (P&L's, Balance Sheets, forecasting and budgets) to effectuate return on investment.
• Manages complex or emotional customer situations promptly and professionally meeting commitments for service and assistance.
• Maintains stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
• Uses appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitates the completion of team goals.
• Good presentation skills.

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.