Freight Supervisor

Our client is a Fortune 500 company and is a leading logistics corporation in South East Asia. 

Key Responsibilities:

• Monitor lapses in delivery of logistics services to customers
• Maintain customer service excellence
• Resolve escalated customers' concerns and issues on freight services
• Prepare daily operation performance reports and status updates
• Apply rating principles, states as well as operator variations
• Manage cargo documentation process according to industry standards or sector requirements
• Manage performance of cargo or material-handling security procedures
• Manage performance of cargo consolidation activities
• Manage performance of transshipment and transloading operations
• Track cargo-handling schedules to ensure timelines are adhered to
• Perform incident or crisis management initiatives
• Follow standard and established compliance-related administrative activities
• Perform compliance operations and/or advise clients on tariffs, rates, costs or quotations requirements and eligibility
• Manage performance of checks in accordance to internal standard operating procedures (SOP), government regulatory requirements and legislations to identify non-compliance
• Apply operational policies, standards and procedures
• Optimise use of allocated resources within business activities

Requirements:

• With at least 5 years of working experience in a similar position in Freight Forwarding, Field Operations, Consolidation Planning and Scheduling
• Intermediate to advanced MSO applications
• Possess valid class 4/5 Driving license