Brokerage Supervisor

The Brokerage Supervisor is responsible for liaising with customers, logistics operators and customs officials and supervising the custom clearance operations to ensure goods are cleared through customs or quarantine in accordance with import and export laws and regulations.

Analytical and systematic, he/she is required to supervise a freight operations team to execute operations in a timely manner to meet business and customers' requirements. He/She is also expected to work with internal and external stakeholders to accomplish their work.

Responsibilities:

1. Monitor lapses in delivery of logistics services to customers
2. Maintain customer service excellence
3. Resolve escalated customers' concerns and issues on freight services
4. Perform compliance operations and/or advise clients on tariffs, rates, costs or quotations requirements and eligibility 
5. Manage performance of transshipment and transloading operations
6. Prepare daily operation performance reports and status updates
7. Apply rating principles, states as well as operator variations
8. Manage cargo documentation process according to industry standards or sector requirements
9. Track cargo-handling schedules to ensure timelines are adhered to
10. Follow standard and established compliance-related administrative activities
11. Manage performance of cargo or material-handling security procedures
12. Manage performance of cargo consolidation activities
13. Manage performance of checks in accordance to internal standard operating procedures (SOP), government regulatory requirements and legislations to identify non-compliance
14. Optimise use of allocated resources within business activities
    
15. Apply operational policies, standards and procedures

Qualifications / Requirements

• Must possess Bachelor's/College Degree in any course.
• Has more than 8 years experience in the business-related work experience specifically in the import and export business / trucking and deliveries.
• Prior experience in big global freight forwarding companies.
• Knowledgeable in the IMPEX process, prioritize the ones with is familiar with global forwarding process.
• Knowledgeable in local regulations.
• Good coordination in forwarders and brokers.
• Supervisory experience is a must.
• Possess good communication skills.