Client Service Representative

At Sparkbit 360, we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, were dedicated to helping businesses like yours thrive in an ever-evolving world.

Position Overview:

We are searching for a motivated and customer-oriented Client Service Representative to join our Cincinnati team. This role focuses on supporting clients, addressing service needs, and maintaining positive relationships through consistent and professional communication.

Responsibilities:

• Serve as a primary point of contact for clients regarding service inquiries

• Resolve client concerns efficiently and professionally

• Maintain organized and up-to-date client records

• Coordinate with internal teams to ensure client needs are met

• Follow company procedures to ensure service quality and consistency

• Support administrative and service-related tasks as needed

Qualifications:

• High school diploma or equivalent required

• Previous customer service or client support experience is a plus

• Strong verbal and written communication skills

• Client-focused, dependable, and detail-oriented

• Ability to manage multiple tasks in a fast-paced environment

• Basic computer and data entry skills