CSR - Customer Service Representative

At Sparkbit 360, we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, were dedicated to helping businesses like yours thrive in an ever-evolving world.

Position Overview

We are searching for a Customer Service Representative (CSR) to join our Los Angeles team. This role is ideal for individuals who enjoy helping others, solving problems, and providing an excellent customer experience. You will serve as the first point of contact for clients, assisting them with inquiries, orders, and general support.

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Handle inquiries via phone, email, and in person.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues efficiently and escalate complex concerns when necessary.
• Maintain detailed records of customer interactions and transactions.
• Support administrative and communication tasks to improve client satisfaction.

Qualifications

• High school diploma or equivalent preferred
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Professional, reliable, and adaptable in a fast-paced environment.

What We Offer:

• Competitive pay
• Opportunities for advancement
• Professional development and training
• Supportive and collaborative team environment
• Travel opportunities (if applicable)