Customer Service Representative

At Sparkbit 360, we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, were dedicated to helping businesses like yours thrive in an ever-evolving world.

Position Overview:
We are searching for a friendly and professional Customer Service Representative to join our Washington, DC team. This role focuses on assisting customers, resolving inquiries, and ensuring a positive experience at every touchpoint. 

Responsibilities:

• Greet and assist customers with questions, concerns, and general support needs.

• Provide detailed information about services and help customers navigate available options.

• Maintain accurate records of customer interactions and follow-ups.

• Resolve issues in a timely, professional, and customer-focused manner.

• Support internal teams with customer updates, feedback, and documentation.

• Assist with basic administrative tasks as needed.

Qualifications:

• High school diploma or equivalent required.

• Strong communication and interpersonal skills.

• Positive attitude and ability to stay calm under pressure.

• Dependable, organized, and detail-oriented.

• Ability to multitask in a fast-paced environment.

• Proficient in basic computer programs (email, spreadsheets, office software).

Benefits:

• Competitive salary range.

• Health, dental, and vision insurance

• Paid time off and holidays

• Growth and advancement opportunities

• Supportive and team-oriented workplace

Join Sparkbit360 in Washington, DC, and become part of a customer-focused team that values professionalism, communication, and exceptional service.