Customer Service Assistant

At Sparkbit 360, we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, we are dedicated to helping businesses thrive through meaningful connections, strategic planning, and impactful experiences.

Position Overview:

We are seeking a motivated and customer-focused Customer Service Assistant to support daily client interactions and service operations at our Los Angeles, CA location. This role works closely with team members to ensure customer satisfaction, accurate information handling, and efficient resolution of inquiries.

Responsibilities:

• Assist customers with questions, service requests, and general inquiries
• Maintain accurate customer records and update service information
• Handle incoming calls, emails, and follow-up communications
• Coordinate with internal departments to resolve customer concerns
• Provide professional and friendly support to clients and visitors
• Help ensure smooth day-to-day customer service operations

Qualifications:

• High school diploma or Associate degree preferred
• Strong communication and customer service skills
• Excellent organizational and time-management abilities
• Ability to work collaboratively in a team environment
• Attention to detail and problem-solving skills

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• On-the-job training and professional development opportunities
• Collaborative and supportive work environment

Join Sparkbit 360 in Los Angeles and become part of a dynamic team dedicated to helping brands grow through creative marketing and meaningful connections.