Technical Support Engineer - Cybersecurity

Title: Technical Support Engineer Global Services Team

Location: Remote (Midwest or East Coast)

Salary: $90,000 - $130,000

Schedule: M - F business hours w/ rotating on call Saturday shift

Come Work With A Leading Authorization Platform for Modern Enterprises

Were a fast-growing leader in Identity, Authorization, and Security, trusted by Fortune 500 enterprises to secure their most critical applications. Our platform is 100% cloud-native, built for massive scale, and runs on the technologies shaping the future: Kubernetes, Docker, AWS, GCP, Azure, and beyond.

Were looking for a Technical Support Engineer who combines elite technical depth with real customer empathy. This is a true client-facing roleyoull own complex issues from start to finish, partner directly with enterprise customers, and be the technical voice of the customer inside the company.

If you get a rush from solving hard problems and an even bigger one from turning frustrated customers into raving fans, this is your job.

What Youll Do

• Own the entire customer journey: triage, troubleshoot, resolve, and follow upno hand-offs, no not my problem.
• Diagnose and fix issues across networking, containers, Linux, databases, APIs, and cloud infrastructureoften live with the customer.
• Act as the critical bridge to R&D, Product, and QA: escalate smartly, provide reproducible cases, and drive issues to closure.
• Create best-in-class documentation, knowledge-base articles, and proactive guides that prevent tomorrows tickets.
• Guide customers through installations, upgrades, and production deploymentshands-on, screen-sharing, real-time.
• Participate in a fair, predictable on-call rotation (fully compensated for on-call and off-hours work).

What You Bring

• 5+ years of customer-facing technical support or solutions engineering experience with enterprise software and cloud services.
• Battle-tested troubleshooting skills in production environments: Networking (TCP/IP, DNS, VPNs, proxies), Linux, SQL/NoSQL, REST APIs, logs, and distributed tracing.
• Hands-on production experience with Kubernetes (EKS/GKE/AKS), Docker, Helm, and at least one major cloud (AWS, GCP, or Azure).
• Exceptional communication: you can explain complex technical concepts clearly and patiently, in writing and on calls (fluent English required).
• Proven ability to stay calm, kind, and solution-focused when customers are under pressure.
• Willingness to join a regular on-call rotation (including occasional weekends/holidaysgenerously compensated).

Youll Stand Out If You Have

• Scripting/automation skills (Python, Bash, Go, etc.).
• Experience in Identity & Access Management (OAuth, OIDC, SAML, SCIM, RBAC/ABAC, Policy engines).
• Worked in a high-growth startup where speed, ownership, and adaptability are non-negotiable.

Who Thrives Here

• Youre the person everyone calls when production is down and the logs make no sense.
• You take pride in customer happiness almost as much as fixing the bug.
• You finish what you start and hate leaving anyone hanging.
• Youre curious, continuously learning, and love teaching what youve learned.
• Fast-paced chaos energizes you, not drains you.

What We Offer

• Competitive salary: $90,000 $130,000 USD base (DOE)
• Significant equity in a rapidly scaling company
• Full health, dental, and vision benefits
• Truly remote, flexible, async-first culture
• Dedicated learning & development budget
• The opportunity to work on cutting-edge zero-trust and authorization technology

If tough technical challenges and delighted customers are what get you out of bed, we need to talk.