Sr. Desktop/Help Desk Technician

Here at Sourcingly, we are currently supporting one of our clients, Spry Squared. They have a client looking for their next Help Desk Tech.  In this role, you will be responsible for analyzing, configuring, documenting, and maintaining systems; diagnosing problems, identifying opportunities for improvement; developing and recommending solutions to improve management processes, systems, and organization results and meet business requirements.                                           Must be a US Citizen, ability to obtain DoD clearance (TS)

Essential Functions:

• Provide direct support on systems managed internally.

• User management (new, changes, terminations) through multiple applications.

• Hardware support such as PCs, phones, printers, tablets, etc.

• Timely resolution of service desk requests including escalating tickets to other IT staff.

• Assist with system support throughout the company as needed on a variety of application systems, inclusive of Active Directory, Office 365, and other business critical systems.

• Ensure standard operating procedures are maintained.

• Follow change management and communication protocols.

• Enforce security policies and standards. Implement and maintain necessary security measures to protect the client's assets.

Required Skills:

High degree of emotional intelligence & ability to facilitate, negotiate, influence, and build consensus in crucial conversations.

Demonstrated ability to manage multiple projects, deadlines, and priorities in a dynamic work environment.

Demonstrated ability to provide a balance to department efficiency and organizational service excellence.

Demonstrated professionalism and courtesy in responding to phone calls and emails.

Demonstrated strengths in organization, attention to detail, follow-through, analytical reasoning, critical thinking, and problem-solving skills.

Demonstrated commitment to customer service, proactively communicate and respond promptly to employee and organizational needs.

Excellent written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate technical information effectively with external vendors, stakeholders, and employees of all levels throughout the organization.

Must be self-directed; able to work independently and as a team player.

Education and Experience:

Bachelors's degree in computer science or a related area preferred or a combination of education and progressively responsible work experience in a related area may be substituted in lieu of degree on a four-year basis.

MSCE, Security+, A+ or other technical certification preferred.

7+ years of experience in a similar role demonstrating:

Experience managing and administering Windows desktop environment required.

Experience supporting enterprise-level server-based applications in a service desk or call center capacity required.

Experience managing and administering server systems and SaaS systems preferred.

Intermediate computer skills and proficiency in Visio, Office Suite or equivalent tools required.

Advanced proficiency with Microsoft Windows server family including but not limited to Active Directory, Group Policy administration, IIS required.

Experience with computer hardware troubleshooting, server configurations, networking, TCP/IP, DHCP, DNS/WINS.

Experience with endpoint patching and software delivery.

Intermediate proficiency with SharePoint and Office 365 administration preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Salary:
$60,000 - $65,000 annually Depending on Experience