Job Title: Junior Customer Success Manager
Location: London (Hybrid 4 days per week in-office, Fridays remote)
Salary: £35,000 £45,000 per annum

Company Overview

We are working with a fast-scaling fintech SaaS company that provides intelligent automation for finance operations. Their platform integrates with leading ERP systems and helps enterprise and mid-market clients streamline accounts receivable, payments, reconciliation, and workflow management. With strong investor backing and a high-calibre team, the business is in a rapid growth phase and is expanding its post-sales function to support customer adoption and success.

Role Summary

This is an exciting opportunity for a bright, analytically minded graduate or early-career professional looking to break into customer success within fintech. As a Junior Customer Success Manager, you'll support onboarding, user training, and account health monitoring for clients using ERP-connected financial automation tools. This role is ideal for someone who enjoys solving problems, learning new technologies, and building client relationships in a structured, high-performance environment.

Key Responsibilities

• Support onboarding processes and assist with customer implementation plans
• Deliver product training to end users and respond to day-to-day platform usage questions
• Monitor customer engagement metrics and flag potential adoption risks
• Assist in preparing business reviews and customer health updates
• Capture user feedback and share insights with product and engineering teams
• Help build documentation, onboarding guides, and CS playbooks
• Work closely with senior CSMs to grow into a fully autonomous client-facing role

Ideal Candidate Profile

Experience & Expertise

• Strong academic background with a degree in a STEM field (e.g. Mathematics, Computer Science, Engineering, Economics)
• Educated at a Russell Group university (or equivalent high-calibre academic institution)
• 1-2 years' experience in a customer-facing role (support, success, onboarding, or consulting), ideally within a SaaS or fintech business
• Exposure to ERP systems (e.g. NetSuite, SAP, Microsoft Dynamics) or experience working for a platform that integrates with these is a strong advantage
• Highly logical thinker with a keen interest in financial operations and automation

Skills & Attributes

• Strong communicator clear, confident, and customer-centric
• Analytical and structured in your problem-solving approach
• Curious, proactive, and eager to learn in a fast-paced environment
• Comfortable working in a hybrid model and collaborating in-office
• UK-based with full right to work

What You'll Get

• Salary between £35,000 £45,000 per annum
• Hybrid work model: 4 days in-office (London), Fridays remote
• Unique benefit: option to work remotely from anywhere in the world during August
• Hands-on training and mentorship from experienced CSMs and leadership
• Exposure to leading fintech tools, ERP integrations, and high-growth client environments
• Defined growth path toward a full Customer Success Manager role