Senior Training Manager

• Papa Johns Germany (PJ Germany) www.papajohns.de
• Permanent, Full-time position
• Location: Hamburg HQ or remote from Germany

THIS IS A CORPORATE POSITION

We are looking for an experienced Senior Training Manager to assess employee training needs, collaborate with department heads to develop tailored training programs and drive initiatives that enhance employee skills, engagement, and overall business performance.

RESPONSIBILITIES

• Conduct comprehensive pre-opening training for Papa John's stores in Germany.
• Coordinate with the Papa John International team in London, UK, to ensure alignment with global standards.
• Perform gap analyses, evaluate training budgets, and collaborate with store heads to assess the company's current training requirements.
• Research and integrate new training methods and tools into learning programs.
• Develop and recommend training budgets to align with business needs.
• Ensure all training materials and tools are regularly updated and relevant.
• Monitor the effectiveness of training programs by tracking employee performance metrics (KPIs).
• Deliver training and certification for employees, ensuring compliance with regulatory requirements and familiarity with the company's standards.
• Source and manage tools and personnel required for training and development.
• Conduct operational checks in stores to ensure adherence to standards.
• Communicate with store teams, providing support and developing action plans to address issues identified during inspections.
• Oversee the implementation of new standards and procedures in stores.
• Prepare and present periodic training and performance reports.
  

REQUIREMENTS

Experience and Expertise:

• Proven experience in training management, preferably in the food service or retail sector.
• Strong understanding of pre-opening training processes and operational standards for store launches.
• Familiarity with international training standards and working with global teams.

Skills:

• Excellent organisational, problem-solving, and mentoring skills.
• Outstanding communication and collaboration skills to coordinate with international teams and local store heads.
• Ability to perform gap analyses and evaluate training needs effectively.
• Proficiency in sourcing and integrating modern training tools and methods.
• Strong analytical skills to track KPIs and assess training program effectiveness.

Knowledge:

• Familiarity with compliance requirements and regulatory training standards.
• Understanding of operational processes in a franchise or multi-location business model.
• Experience with learning management systems (LMS) and other training platforms.

Leadership:

• Ability to lead and certify teams, ensuring adherence to company standards and compliance.
• Skills in developing action plans and implementing corrective measures based on inspections.

Flexibility:

• Willingness to work remotely or travel to Hamburg HQ and stores as needed.
• Adaptability to handle varying training needs across different locations.

FUNCTIONAL SKILLS

• Ability to work with stress, able to solve problems, and remain focused on immediate goals.
• Good oral and written communication skills (German and English).
• Flexible and able to work with a wide variety of people.
• Some travel (up to 10%) is required.

EDUCATION, EXPERIENCE AND CERTIFICATIONS

• Bachelor's degree in HR, business, training & development, education, or a related field.
• A minimum of five years of practical business experience.
• Large multi-unit restaurant or retail industry experience preferred.

ABOUT US

BUILDING A FOUNDATION OF QUALITY

The secret to success is much like the secret to making a better pizza - the more you put into it, the more you get out of it. Our pizza family is as hungry for perfection today as we were when we first opened our doors more than 30 years ago. And we're driven to be the best at making innovative new products and recipes.

Quality is at our core. It's the foundation we started with, from the first Papa John's pizza that was made in a broom closet in Jeffersonville, IN, to now more than 5,000 locations in 45 countries and territories around the world.

We don't use cheap and more processed ingredients. Whether it's our signature sauce, toppings, our original fresh dough, or even the box itself, we invest in our ingredients to ensure that we always give you the finest quality pizza.

For you, it's not just a better pizza. It's a family gathering, a memorable birthday, a work celebration or simply a great meal. It's our goal to make sure you always have the best ingredients for every occasion.

SourceIn (sourcein.co) is a preferred recruitment partner for Papa Johns in Germany and Poland (www.papajohns.de & www.papajohns.pl)