RQ10595 - 4 x Jr. Application Support Specialist (IBM WebSphere, Liberty, Urban Code, IBM DataPower, OpenShift))

RQ10595 - 4 x Jr. Application Support Specialist (IBM WebSphere, Liberty, Urban Code, IBM DataPower)

1-year, 5-month contract (up to 386 business days) - 1 possible extension 

4 openings - 4 different submissions

ONSITE 5 days a week - Jarvis st, Toronto

This position will support all operational work related to hosting client applications in the shared hosting environment of the Government Services, Shared Utility Service (SUS). They will perform roles such as operations support and queue manager, service request fulfillment lead and configuration management.

The Application Support Specialist has expertise in Middleware services and technology such as application hosting services, WebSphere, infrastructure configuration, network services and cloud services. This position will provide support for the larger SUS team in hosting and supporting 200+ Java applications.

Operational tasks including incident intake and triage, service request fulfillment, change request assessment and implementation, and general reporting and data analysis.

Skillset:

Experience with middleware application suite such as but not limited to:

o IBM WebSphere Application Server NDM and Liberty

o IBM DataPower

o Deployment Automation - Urban Code Deploy and Urban Code Velocity

o Middleware Monitoring tools e.g. ITCAM, Dynatrace

o Cloud technology including OpenShift, Kubernetes and Ansible

Experience with ITIL Incident Management process

Experience with ITIL Change Management process

Experience with Remedy/eSMT or other service management tools

Experience with reporting tools and data visualization e.g. PowerBI

Demonstrate strong communication and problem solving skills

Experience with standard MS office suite

Demonstrate initiative and responsiveness

Must haves:

o 2+ years of IBM WebSphere Application Server NDM and Liberty

o IBM DataPower

o Deployment Automation - Urban Code Deploy and Urban Code Velocity

o Middleware Monitoring tools e.g. ITCAM, Dynatrace

o Cloud technology including OpenShift, Kubernetes and Ansible

- Experience with ITIL Incident Management process

- Experience with ITIL Change Management process

NOTE: 2+ years of experience with systems administration of Oracle Solaris (Sun Solaris) and Red Hat Enterprise Linux (RHEL). highly preferred. Listed in the evaluation criteria under Middleware support