RQ11367 - UX Designer - Senior (Service Designer)

RQ11367 - UX Designer - Senior (Service Designer)

Location: 222 Jarvis Street, Toronto

Duration:  11+months(252 Business Days) + Possible extension

Must Have:

Must have experience with omni channels - experience working with both internal/external stakeholders.

• 7+ years of experience in service design focusing on development and review of experience design projects (including user research, UX design and service design initiatives) end-to-end and develop innovative approaches and alternative solutions to deliver high quality, efficient services and products that meet end user and business expectations and needs.
• Lead or supervise service design activities and deliverables, including stakeholder workshops, research sessions, analysis and synthesis of insights, experience design direction, service design blueprints and service design or UX prototypes which address end user and business needs and are in accordance with established strategy, standards and protocols.
• Focus on experience design projects (including user research, UX design and service design initiatives) end-to-end and develop innovative approaches and alternative solutions to deliver high quality, efficient services and products that meet end user and business expectations and needs.
• Proven ability to apply enterprise thinking by assessing how policy, operations, governance, technology, data, and funding models interact across organizations, and designing solutions that can scale beyond a single program or team.

Nice to have:

OPS or Public Sector exp.

In this role, you will:

•  Lead end-to-end service design initiatives that improve how digital credential products are delivered, adopted, and scaled across programs, ministries, and jurisdictions in support of modernization and broader economic priorities.
• Plan, facilitate, and synthesize value stream mapping and service blueprinting sessions to identify systemic gaps, risks, and modernization opportunities across policy, process, technology, and governance.
• Use qualitative and quantitative data to validate service pain points, inform prioritization, and shape recommendations that enable secure, trusted, and interoperable digital interactions across jurisdictions.
• Facilitate cross-functional workshops and in-person engagements with stakeholders and users, building alignment across groups with competing priorities and varying levels of readiness.
• Champion user-centred service design within Agile environments, helping teams visualize future-state services that strengthen trust, interoperability, and adoption across Ontario and Canada.
• Mentor and guide teams to strengthen internal service design maturity and enable broader ecosystem participation.

AI Disclaimer: Source Code may use artificial intelligence (AI) tools to assist in certain aspects of its recruiting and business operations.

Note: The higher end of the range is intended for absolutely exceptional candidates who meet all must-have requirements and most or all nice-to-have qualifications. The client will evaluate candidates based on both rate expectations and overall skill set when shortlisting.

INCORPORATED RATE RANGE (7.25 billable hours per day)

• $83.42/hr - $100.10/hr Inc.

T4 RATE RANGE (7.25 billable hours per day)

• $66.74/hr - $80.08/hr T4