RQ10458 - 2 x Sr. UX Designer

RQ10458 - 2 x Sr. UX Designer

2 openings - 2 different submissions

1-year contract (252 business days) - possible extension

ONSITE 5 days - 222 Jarvis Street, Toronto

Security Level: CRJMC

In this role, you will:

· Shape the end-to-end user experience of Ontario's digital credential products, including a privacy and security by design digital wallet and other digital credential products, where user trust, autonomy, and security are foundational.

· Design experiences that make new, trusted ways of interacting in person and online understandable, usable, and credible for real users across public and private sectors.

· Elevate the quality and coherence of design across the wallet and platform so products can be confidently used in production, demonstrations, and strategic adoption efforts.

· Use design and research to reduce risk in complex credential implementations, informing product direction, trade-offs, and sequencing.

· Enable adoption by helping internal and external teams see the value and possibilities of digital credentials through clear, well-designed experiences.

· Embed design as a core part of Agile delivery, ensuring it informs decisions early and continuously rather than reacting late.

· Work across disciplines and jurisdictions to align on standards, patterns, and approaches, strengthening a pan-Canadian open-source digital wallet ecosystem.

· Contribute to the growth of the design practice by coaching others and reinforcing a strong, user-centred design culture.

Must Have:

• Designs clear, usable, and accessible experiences by translating complex user needs, content, and system constraints into coherent interaction and information architecture, with well-reasoned design decisions.
• Leads and applies rigorous user research and accessibility practices, selecting appropriate methods to generate evidence, challenge assumptions, and influence experience design.
• Operates as a senior partner within an agile team, consulting across disciplines, communicating design decisions clearly, and elevating the quality and consistency of experiences across products.
• Create low- and high-fidelity prototypes to support discovery and delivery (e.g., wireframes, interactive prototypes).
• Use design and collaboration tools effectively within team workflows (e.g., Figma, Axure, Miro).
• Produces high-quality, developer-ready design outputs by structuring tools and workflows (e.g., Figma systems, components) to reduce ambiguity and rework in delivery.
• Strong experience with graphic designing, strong researching experience and producing UX outcomes.

Nice to have:

- open-source digital wallet experience

- Prior OPS exp or Public domain