About the job RQ09900 - Int. Business Analyst
RQ09900 - Int. Business Analyst
ONSITE - 222 Jarvis Street
- From October 20, 2025, the candidate is required to work onsite 4 days a week and 1 day from home
- From January 5, 2026, the candidate is required to work onsite 5 days a week fully
7 month contract
2 Openings - 2 Submissions
Government Services Integration Cluster - Ministry of Public and Business Service Delivery and Procurement
Roles and Responsibilities for this position include but not limited to:
Operations Audit Lead:
- Maintain SUS platform user lifecycle management processes
- Periodic platform user audit
- Client follow-up and remediation
Platform Log and Audit Lead:
- Product management of SUS Audit and common Logging components
- Specification documentation upkeep (requirements and system capabilities for platform and applications)
- User guide and training material upkeep.
- New requirements management (definition, implementation scheduling etc.)
- Implementation validation and sign-off
- Periodic review of platform audit data and reports to identify abnormal usage patterns and initiate corrective action
- Onboarding and project support for application audit
- High level effort and resource assessment
Performance and Security Analyst:
- Generate monthly reports on platform performance
- Monitor vulnerability reports and track security patching
- Service Management statistics (Incidents, Service Requests, Change Requests, Outage, SLA etc.)
- Transaction volume statistics (Gateway transactions, DB transactions, API transactions etc.)
- Audit status and issues
Service Inventory Manager:
- Manage SUS Service Description documentation
- Manage SUS components CI inventory (liaison to CMDB team)
Must Have:
- 7+ years of experience as a Business Analyst.
- Demonstrated experience with setting up workshops with the business users.
- Demonstrate strong communication, facilitation, negotiation, consensus building and problem-solving skills
- Demonstrated experience with planning and implementation of releases.
Ideal candidate should have the following experience:
o Experience with Cloud Services Kubernetes (OpenShift) & MS Azure
o Experience with reporting tools and concepts
o Demonstrate strong communication and problem-solving skills
o Demonstrate initiative and responsiveness
o Experience with CMDB concepts and methodologies
o Experience with Remedy and/or eSMT