Online Sales Representative

Our client is a fast-growing e-commerce company specializing in interior flooring products, with a focus on engineered hardwood and specialty flooring categories. The company has grown in sales and operates with a small, entrepreneurial, close-knit team that values initiative, resourcefulness, and strategic thinking.

Job Responsibilities:

• Follow up on and convert warm, inbound leads.
• Provide extensive quoting for flooring orders, including calculating area (square feet, inches, yards) for customer spaces.
• Upsell and cross-sell products to online customers throughout the sales process.
• Handle both large, high-value orders and smaller transactional orders as they come in.
• Deliver strong, responsive customer service, including with difficult or frustrated customers.
• Collaborate with a small, digitally-connected team to support overall sales goals.

Qualifications:

• Sales experience required; background in construction or flooring is a plus, but not necessary.
• Comfortable with basic math, including calculating area and converting between units of measurement.
  
• Must have their own laptop, noise-cancelling headset and reliable internet connection
• Customer service experience, ideally including handling difficult customer interactions.
• Strong communication skills and ability to work independently in a remote setting.

Ideal Candidate Profile:

You are creative, reliable, and loyal, with a strong sense of ownership over your work. You're comfortable balancing both big-ticket sales and smaller orders. You work well independently but stay engaged and collaborative with a small remote team.