Customer Service Representative - US Market

Job Title: Customer Service Representative

Location: Remote (servicing the U.S. market)

Company Overview:
A leading global technology company headquartered in South Korea, committed to innovation and delivering exceptional experiences to our customers worldwide. As a fast-growing company with a strong presence in the U.S. market, they strive to provide top-notch customer support that reflects core values of excellence, integrity, and customer satisfaction.

Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will serve as the first point of contact for our U.S.-based customers, addressing inquiries, resolving issues, and ensuring an outstanding customer experience. This is a remote position requiring strong communication skills, a problem-solving mindset, and a deep understanding of customer needs.

Key Responsibilities:

• Provide prompt, courteous, and professional support to customers via phone, email, and live chat.
• Assist customers with inquiries regarding product information, troubleshooting, order status, and account management.
• Resolve customer complaints and issues effectively, ensuring customer satisfaction and loyalty.
• Document customer interactions, feedback, and resolutions accurately in the company's CRM system.
• Collaborate with internal teams, including technical support and sales, to address and escalate complex issues when necessary.
• Stay updated on company products, services, and policies to deliver accurate and relevant information to customers.
• Identify opportunities to improve customer support processes and contribute to team initiatives.

Qualifications:

• High school diploma or equivalent; Bachelor's degree preferred.
• Minimum 1-2 years of customer service experience, preferably in a tech or e-commerce environment.
• Exceptional verbal and written communication skills in English.
• Strong problem-solving skills and ability to think critically under pressure.
• Proficiency in using CRM tools, customer support software, and Microsoft Office Suite.
• Familiarity with tech products or services is a plus.
• Ability to work flexible hours, including evenings, weekends, and holidays, to support customers across different time zones.
• Self-motivated, detail-oriented, and able to work independently in a remote environment.

What We Offer:

• Competitive salary and performance-based incentives.
• Comprehensive training and ongoing development opportunities.
• A supportive and collaborative work environment that values diversity and inclusion.
• 100% Remote role

Join our team and help us deliver exceptional experiences to our customers while being part of a dynamic, global company driving technological innovation!