Store Operational Manager (Makeup & Skincare Retail)

About the company

Beautyhaul is one of the fastest-growing beauty companies in Indonesia that aspires to be the largest vertically integrated beauty ecosystem from supply to retail. Due to its exponential growth, the company has attracted investment from a reputable investor, Sequoia Capital.

Our first brand ''Somethinc'' was founded in 2019, and is currently the #1 skincare brand in e-commerce & modern trade with >1M social media followers. Our second brand Glowinc is breaking the boundaries by offering genderless products at affordable prices. Our offline/online commerce Beautyhaul is the core for carrying multiple brands that we have directly to our customers. We are incubating more and more business models in our platform and aim to be a strong regional player in the beauty, within the South Asia region.

About the role

We are looking for an organized and detail-oriented Retail Operations Manager to oversee daily operations for our retail store, manage staff, and ensure that customer service and operational standards are met. The Retail Operations Manager will also be responsible for maintaining inventory levels, monitoring sales trends, and identifying areas for improvement.

Responsibilities:

• Supervise and motivate retail staff to ensure high levels of customer service and operational excellence. 
• Oversee recruitment, training, and development of store staff.
  
• Monitor sales trends and develop strategies to maximize sales.
• Develop and implement processes to improve operational efficiency.
• Develop and implement marketing strategies to promote products and services.
• Maintain inventory levels and ensure accurate record keeping.
• Ensure store policies and procedures are being followed.

Requirements:

• Bachelors degree in Business Administration, Retail Management, or related field.
• Has excellent knowledge regarding the beauty market in Indonesia.
• 5+ years of experience in retail management or operations, experienced in Beauty Retail.
• Has handled 15+ retail store.
• Knowledge of store operations and customer service standards.
• Excellent leadership, communication, and organizational skills.
  
• Proficient in Microsoft Office Suite and retail management software.

We have a 'CREATED' culture (Collaborative, Responsible, Eccentric, Agile, Tough, Effective, Detail). We are looking for more people to join us, who are excited to disrupt the traditional beauty industry with product innovation and non-linear growth, who want to build a profitable start-up into a unicorn company, and who will always learn and do the right thing.