E-Commerce Lead - Malaysia

Job Description

1. Develop and implement effective e-commerce growth strategies to identify and capture market opportunities, and new product launch plan

2. Optimize end-to-end e-commerce journey for our customers, from lead generation to conversion and post-purchase follow-up.

3. Manage and maintain e-commerce platforms, make promotion plan, store design, including product listings, pricing and inventory management.

4. Enhance customer experience by working closely with other departments, such as marketing, content and customer service

5. Manage Live Streaming Team, Schedule, Target, and LS Frame

6. Analyse data and generate reports to track e-commerce performance, identify trends and make data-driven recommendations for improvement.

7. Collaborate with cross-functional teams, including development, marketing and customer service, to execute online campaigns and promotions to attract leads.

8. Monitor customer feedback, reviews and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention.

9. Maintain close relationship with the RM each market places