Floor Manager

JOB TITLE:

 Floor Manager

POSITION TYPE:

Full Time

REPORTING TO:

General Manager / Operations Manager

OBJECTIVES:

• To assist Head Chef in managing Food COGs, labor cost per your department, overall standards, maintenance, sales, Marketing initiatives, training.

• To strive for the highest practices in the venue and ensure that Guests receive the best possible overall experience.

• To work effectively in a fast-paced environment while displaying excellent organizational and human relations skills.

• To maintain a spotless, immaculate, and fully operational Venue at all times, in particular the Floor and waiters areas.

• To treat our guests like Superstars!

DUTIES:

• Ensure that the venue is fully operational daily, maintenance issues should always be communicated to the appropriate AMC contractor and followed up until completion, with a focus on the floor and waiters areas.

• Ensure that Floor departments are fully staffed.

• Ensure that all waiters, floor support, cleaners and hostesses are consistently trained on company standards, product knowledge and that tests/assessments are recorded.

• Ensure that all Floor and Reception training documents & bibles are up to date.

• Ensure that all floor employees personal files are up to date with all their training documents, tests results and sign-off sheets.

• Conduct an initial interview for any new candidates for your departments and pass any suitable candidates over to the General Manager including line staff or new members of supervisor/management team for the venue.

• Ensure that floor staff par levels are always in line with latest updates on par levels reviewed by GM and Ops Manager.

• Ensure that all cash outs, banking, and money handling is done as per company procedures.

• Spot check PMC on a weekly basis to ensure that batch recipes & wastages are consistently monitored and recorded.

• Ensure that all end of probation reviews are conducted for your department and filed with the H.R department once completed.

• Conduct staff appraisals every 6 months for all floor employees of the venue; appraisal forms to be submitted to the General Manager/Operations Manager for review and signing off before being placed in the staff members personal file.

• Ensure that all floor staff schedules are posted every Wednesday by 6pm for the upcoming week.

• Implement and maintain appropriate Floor cleaning schedules in the venue.

• To spot check the food quality during service hours.

• To be present during special events or large functions in the venue.

• Ensure that the holding stock for food and beverage are always kept to a minimal and on par with the levels set by the Operations/Finance department.

• Review the variance reports for the venue on a weekly basis.

• To develop a strong relationship and good communication with all the departments Solutions Leisure (cost control, I.T, H.R, Finance, Purchasing, etc.)

• Develop & maintain an excellent working relationship with suppliers, contractors & partners involved with your venue.

• Attend weekly management meeting, and action and complete all tasks for your department that were discussed in the meeting(s).

• Attend/organize weekly staff meetings and hold with the entire venue team.

• Attend any meetings requested by Solutions Leisure Senior management team.

• Ensure that the floats given to the venues always balance out and are always ready for auditing.

• Assist the GM in overseeing the security department and the service provided by the contracted company.

• Monitor the performance of the venue through verification and analysis of guest satisfaction systems and financial reports.

• Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints.

• Ensure any suspicious packages or parcels reported to management are assessed and reported without delay to the relevant authorities.

• To act as a positive ambassador for the business.

• Carry out any other reasonable request asked by the General Manager and Directors.