IT Manager

Job Title: IT Manager

OVERVIEW:

The IT Manager will be responsible for ensuring the smooth integration and performance of key business systems, including POS, CRM, ERP, and eCommerce platforms. You'll also play a crucial role in leading a team of IT professionals, driving innovation, improving processes, and maintaining high standards of security and system reliability across the organization.

Key Responsibilities:

Leadership & Team Management:

• Lead and support team members and ensure clear communication and alignment on IT priorities and objectives.
• Set goals, manage workload distribution, and monitor progress to ensure the timely completion of IT tasks and projects.

IT Systems & Infrastructure Management:

• Oversee the integration and optimization of systems like Shopify, CRM, ERP, and POS to enhance operational efficiency.
• Ensure smooth operation and maintenance of POS systems across locations.
• Monitor network infrastructure to ensure reliable connectivity and minimal downtime.

Security & Data Management:

• Implement and manage IT security protocols, including firewalls and data protection measures, to safeguard business-critical data.
• Ensure compliance with data protection regulations and industry standards.
• Manage the integrity of digital assets and company data to minimize risks and protect sensitive information.

Systems Support & Optimization:

• Support and troubleshoot key systems (POS, CRM, ERP) to ensure they function optimally and integrate seamlessly with each other.
• Lead the maintenance and improvement of internal communications platforms and collaboration tools to enhance team efficiency.

Education / Qualification:

• Bachelors degree in Information Technology, Computer Science, or related field.
• 5+ years of experience in IT management or a similar role, with at least 1 year of experience in leading a small team.
• Experience with POS systems, CRM, ERP, eCommerce platforms (e.g., Shopify), and network management.
• Strong understanding of IT security protocols, firewalls, data compliance, and network infrastructure.
• Familiarity with managing IT systems for multi-location organizations is a plus.

Skills & Competencies:

• Proven leadership abilities with experience guiding and mentoring a small team.
• Strong technical knowledge of IT infrastructure, security, and system integration.
• Problem-solving skills with a proactive approach to troubleshooting and resolving IT issues.
• Excellent communication and collaboration skills to work with cross-functional teams.
• Highly organized with the ability to manage tasks and priorities effectively.
• Ability to think strategically while managing day-to-day operations.