Bar Manager

JOB TITLE:

Bar Manager

POSITION TYPE:

Full Time

REPORTING TO:

General Manager

OBJECTIVES:

• Supervise and control the running of the bar in line with our Mission Statement, Cycle of Service and within the financial targets set by the Company.

• To supervise the preparation of the bar, including all necessary mise-en-place for service.

• Serve customers in a professional, efficient, and courteous manner.

• To recruit and train the bar team including the Head bartenders, bartenders, and bar backs.

• To treat our guests like Superstars!

DUTIES:

• Oversee the service of beverages within the bar and Lounge areas, along with food service and maintain overall responsibility for beverage service.

• Take responsibility for stock control, including ordering, acceptance, maintenance of stock levels and stock rotation, and return of any sub-standard items.

• Report and liaise regularly with the General Manager regarding departmental performance and ensure he is informed of any relevant information or issues.

• Perform a duty manager role while on shift when required, taking sole duty management responsibilities for the venue and dealing with any issues that may arise during shift.

• To ensure all members of the bar team follow our Cycle of Service at all times.

• To ensure that bar team members are reporting for duty and that the bar is adequately staffed.

• Ensure breaks are organized in accordance with fluctuations in the volume of business.

• To liaise with customers regarding special functions and events.

• To ensure that bar mise-en-place is impeccable, and that bar counter and lounge area are set correctly prior to service.

• To ensure that bar back and coffee areas have their correct mise-en-place.

• To ensure that faults and defects are reported to maintenance and actioned without delay.

• To maintain high standards of morale and personal appearance of all staff.

• To ensure fair and equitable discipline, complying with company policy / regulations.

• To investigate and action the causes of staff grievances.

• To be aware of all statutory regulations affecting safety and ensure that any safety hazards are rectified.

• To ensure that all stocks and supplies are timeously requested, correct stock levels maintained and stored under optimum conditions.

• To ensure regular stocktaking of all operating equipment at specified intervals.

• To ensure that operating equipment is used properly and not abused, e.g. serviettes and waiters' clothes used for cleaning, correct use of bar equipment.

• To ensure effective communication by attending meetings as required and holding staff meetings on a regular basis to impart information.

• To hold regular On-the-Job training sessions to ensure that staff can perform their duties correctly and effectively.

• To give feedback about guest complaints and comments.

• To maintain a high degree of interest in self-development.

• To clean agreed designated areas, in accordance with laid-down procedures, morning /evening routines and hygiene requirements.

• To ensure bar stock and equipment is ordered and received as required and ensure damaged equipment is exchanged for usable items.

• To set bar stations to laid-down standards, ensuring that all equipment used is clean, undamaged and in a good state of repair.

• To be totally familiar with the composition of all menu items.

• To serve food and beverages in accordance with laid-down standards, but above all in a professional and courteous manner.

• To ensure that customers are correctly charged. Present the bill and take payment from the customer, in accordance with the procedures of the establishment.

• At all times to be aware of and practice good customer relations, assisting the guest in any way which does not adversely affect other customers.

• To attend to customer complaints satisfactorily.

• To be continually aware of, and maintain, the highest standards of personal hygiene and ensure that any subordinate staff adhere to this as well.

• To attend meetings and training courses as required.

• To consistently ensure that a staff briefing is held daily at the agreed time.

• To adhere to the local municipality hygiene requirements.

• To ensure that the food delivered to the tables is always of the highest standard and quality.

• To conduct annual staff appraisals without fail.

• To conduct staff, end of probation period review as per the local employment laws and agreed timelines.

• To maintain internal staff files with training documents, appraisals, and any other relevant documents.

• To take part in any fire or evacuation drills and ensure complete familiarization with all exits, including those normally used by customers, as well as fire escapes.

• Ensure any suspicious packages or parcels reported to management are assessed and reported without delay to the relevant authorities.

• To act as a positive ambassador for the business.

• Carry out any other reasonable request asked by Directors.